THE MANAGED DESK
A human-led desk, supported by good systems.
High-net-worth clients don't want to compare forty providers. They want the right one, quickly, with discretion and accountability. So a person owns every request, from the first message to the final sign-off.
OPERATING WORKFLOW
Seven steps, each with an owner and a clock.
- 01
Inquiry received by website, WhatsApp, email or partner referral
Concierge desk
Under 15 min in season - 02
Qualify vessel size, location, timing, scope and urgency
Ops coordinator
Under 30 min - 03
Route to two or three verified providers with availability
Provider relations
Under 60 min - 04
Structured quote returned and compared for you
Concierge desk
Same day - 05
Job confirmed and terms logged
Finance ops
Before execution - 06
Execution monitored, proof and photos collected
Ops coordinator
During the job - 07
Follow-up, and cross-sell only where it genuinely helps
Account manager
Within 48 hours
PROVIDER VETTING
The network is run like a portfolio.
Provider quality is the operational risk, so we treat it as one. Providers are onboarded selectively, monitored continuously and ranked on a weighted scorecard. Work flows to the ones who keep delivering.
Provider scorecard
Start a request.
Tell us the vessel, the port and the timing. We take it from there.